Change Management and Digital Design

Our research-based, design-oriented consulting services help your organization work better with machines and data.
Learn more about our change management and digital design services.

Design is not just what it looks like and feels like. Design is how it works.

Steve Jobs

What We Do

Team Assessments
Technology Audits
Change Management
Service Design
Product Design
Executive Coaching
Sonder design thinking = Human-centered design + AI

Solving complex problems.

We work with companies to solve complex problems created by interconnected people and machines. Our modern digital world has created extraordinary complexity, creating problems that are emergent and adaptive. These complex problems do not yield to traditional problem-solving tools and techniques. We use our unique complex problem-solving process to help you and your organization succeed in the complex digital age.

Making better decisions.

Data is supposed to make decisions easier. But the reality is that data makes decisions more complex. You’re not alone if you feel your team is having more trouble making decisions, especially with big data and AI. We work with you to understand your team’s skills and needs to create a change management program to improve your decision-making system.

Big Data & AI that works for humans.

We work with companies to co-create innovative products and services that leverage the best of modern data systems and AI using our unique human-centered AI design system. Whether it’s designing and developing a new product or service from existing data, refreshing your existing service with new insights, or creating a whole new thing—we can work with you how it suits you.

AI changes everything about product design.

AI learns and changes. It succeeds and fails. All at a scale and pervasiveness never seen before. AI has made human behavior a design material. Designers can no longer be concerned only with intent—they need to foresee how the human-machine system will operate “in the wild.” While many people from many different fields are involved in AI—computer science, product design, UX, AI research, law and philosophy—there are very few who focus on the specifics of AI design for people. We do.

Our Projects