Design is not just what it looks like and feels like. Design is how it works.
We work with companies to solve complex problems created by interconnected people and machines. Our modern digital world has created extraordinary complexity, creating problems that are emergent and adaptive. These complex problems do not yield to traditional problem-solving tools and techniques. We use our unique complex problem-solving process to help you and your organization succeed in the complex digital age.
Data is supposed to make decisions easier. But the reality is that data makes decisions more complex. You’re not alone if you feel your team is having more trouble making decisions, especially with big data and AI. We work with you to understand your team’s skills and needs to create a change management program to improve your decision making system.
We work with companies to co-create innovative products and services that leverage the best of modern data systems and AI using our unique human-centered AI design system. Whether it’s designing and developing a new product or service from existing data, refreshing your existing service with new insights, or creating a whole new thing—we can work with you how it suits you.
Digital transformation with AI is all about people. While data infrastructure, technology, and algorithms are essential, the biggest gains come through strategy and change management to create new roles and knowledge sharing between humans and AI. We design change programs to help your people make the best use of new predictions and judgments from machines, creating the best of collective intelligence.
Select case studies of our work in AI strategy, complex problem solving, product design, and service design.