Design is not just what it looks like and feels like. Design is how it works.
We work with companies to co-create innovative products and services that leverage the best of modern data systems and AI. Our proprietary human-centered AI design system makes it easier to design for ethical, responsible, and human-augmenting products and systems. The new world of foundation models, generative AI, and low-code environments opens up enormous opportunity but comes with new risks. Our design expertise has been waiting for this day to come: an amplified human-machine experience centered on machines that can be a mind for our minds.
We are grounded in the science of artificial intelligence, collective intelligence, complexity, data science, neuroscience, and psychology. We absorb the research at the frontier of the industry so that you can see the future, faster. We distill complex industry dynamics into plain English “so what?” We synthesize so you have the strategic insight you need to turn ideas into action. We deliver through fractional expertise so that you have access to executive-level expertise, world class analysis, and actionable strategic advice.
We work with companies to solve complex problems created by interconnected people and machines. Our modern digital world has created extraordinary complexity, creating problems that are emergent and adaptive. These complex problems do not yield to traditional problem-solving tools and techniques. We use our unique complex problem-solving process to help you and your organization succeed in the complex digital age.
Digital transformation with AI is all about people. While data infrastructure, technology, and algorithms are essential, the biggest gains come through strategy and change management to create new roles and knowledge sharing between humans and AI. We have deep expertise in designing and delivering change programs to help people build skills for the 2020s: better analysis and reasoning using machine prediction and creativity, complex problem solving using the uniquely human skills of imagination and metaphorical thinking, strategic and responsible AI, and collective intelligence for better decision making.
Select case studies of our work in AI strategy, complex problem solving, product design, and service design.